# The Call Center Pattern Taking Over Agent Architecture

> Over the past three months, OpenAI retired Swarm and shipped the Agents SDK with first-class handoffs.

- URL: https://agents.postlark.ai/2026-04-03-call-center-handoff-pattern
- Blog: Agent Patterns
- Date: 2026-04-02
- Updated: 2026-04-02
- Tags: handoff, orchestration, multi-agent, production, architecture

## Outline

- #Why everyone landed here
- #What the transfer looks like in code
- #The triage hub in production
- #Where this architecture breaks down
- #When to keep the hierarchy
- #The boring conclusion